Website terms of use

Preamble

These Terms of Use, hereinafter the “Terms”, set out the conditions of access to and use of the website of La Grande Pharmacie Fanta Sangaré SARL and of the services offered on it.

The website has an institutional, informational purpose and aims to facilitate the relationship between users and the dispensary.

Access to the website implies compliance with these Terms.

Voluntary use of a service offered on the website — including sending a form, an availability request, a product order request, a contact request, an agreement or partnership request, or use of the AMO calculator — implies that the user acknowledges having had the opportunity to read these Terms and accepts the conditions applicable to the service used.

Such acceptance shall not deprive the user of rights recognised by applicable legal or regulatory provisions.

Publisher identification

The website is published by:
La Grande Pharmacie Fanta Sangaré SARL
Pharmacy dispensary
Sénou RN7, en face de la station Kady
Bamako, Mali
Phone : +223 69 00 90 90
Official emails : pharmacie@pharmaciefs.com — lagrandepharmaciebko@outlook.fr

Purpose of the website

The website is intended in particular to enable users:

• to consult institutional and practical information relating to La Grande Pharmacie Fanta Sangaré SARL;
• to consult general health and prevention information;
• to submit an availability request concerning a product;
• to submit a product order request;
• to transmit, where useful and offered, a document or prescription for examination of a request;
• to use an indicative AMO calculator;
• to consult the parapharmacy catalogue when available;
• to contact the pharmacy;
• to submit an agreement or partnership request.

The features offered constitute tools for communication, information or facilitation.

They do not replace the pharmacist’s professional check when required.

Acceptance of the Terms of Use

Anyone accessing the website is invited to read these Terms.

Voluntary use of an interactive feature of the website constitutes acceptance of these Terms in the version applicable at the time the service is used.

This rule applies in particular to:

• sending a contact form;
• an availability request;
• a product order request;
• voluntary transmission of a prescription or document;
• an agreement or partnership request;
• use of the AMO calculator.

Where specific conditions or information are displayed directly next to a service, they supplement these Terms.

Acceptance of the Terms does not constitute consent to use of personal data for optional purposes unrelated to the requested service, notably commercial prospecting, where such purposes require separate information or consent under applicable regulations.

Product requests and absence of automatic sale

The “Availability request” and “Product order request” features are means of transmitting a request to La Grande Pharmacie Fanta Sangaré SARL.

Sending a request does not, by itself, constitute the automatic conclusion of a sale.

In particular, it does not guarantee:

• product availability;
• supply;
• reservation;
• final price;
• dispensing.

The pharmacy examines each request in light of actual availability, the nature of the product and applicable professional and regulatory rules.

Medicines and pharmaceutical responsibility

The website’s digital features do not replace the pharmacist’s professional check.

Where a product is subject to prescription or special dispensing conditions, its supply remains subject to compliance with applicable requirements and the required pharmaceutical check.

Electronic transmission of a prescription constitutes neither its automatic validation nor automatic authorisation to dispense.

The pharmacy reserves the right to request presentation of the original document or any element necessary to carry out the applicable pharmaceutical check.

Transmission of documents and prescriptions

Where the website allows voluntary attachment of a prescription or document, the user must transmit only the elements necessary to process their request.

A prescription may contain personal health data requiring particular protection.

Transmission of a document:

• does not constitute automatic validation;
• does not constitute automatic acceptance of a request;
• does not guarantee dispensing of a product.

The arrangements for processing personal data are set out in the Privacy policy of the website.

User obligations

The user undertakes to provide, to the extent necessary for the requested service, accurate, relevant and non-misleading information.

In particular, the user undertakes to:

• not impersonate a third party;
• not transmit a falsified document;
• not use the website for fraudulent or unlawful purposes;
• not attempt to disrupt or compromise the security of the website;
• not transmit a malicious file;
• not collect or misuse data accessible on the website;
• transmit only the data and documents necessary for their request.

AMO calculator

The AMO calculator is provided for informational and indicative purposes only.

Results are calculated from reference data integrated into the website and information entered by the user.

They do not constitute:

• an official coverage decision;
• a reimbursement guarantee;
• an invoice;
• a commitment by CANAM or any other body;
• a guarantee of the price actually charged at the dispensary.

Prices charged at the dispensary may differ from AMO reference prices.

Any difference not covered remains, where applicable, payable by the patient under applicable rules.

The user is invited to verify with the pharmacy or the competent body any decisive information concerning their coverage.

Health information and advice

Content published in the Health Advice section is general, informational, educational or preventive in nature.

It does not constitute a medical diagnosis, a prescription or an individualised consultation and does not replace the advice of a competent healthcare professional.

Where a situation requires individual assessment, the user is invited to consult an appropriate healthcare professional.

Parapharmacy catalogue

Information presented in the Parapharmacy Catalogue is informational in nature.

The presence of a product in the catalogue does not necessarily constitute a guarantee of permanent availability.

Photographs, presentations or packaging may change depending on manufacturers and suppliers.

Specific information on the product labelling and official documentation remains the reference to be taken into account for its use.

Agreements and partnerships

Sending an agreement or partnership request constitutes a contact and a proposal subject to review.

It does not automatically create:

• any contract;
• any agreement;
• any partnership;
• any reciprocal obligation.

Any agreement or partnership becomes effective only after review, agreement of the parties and completion, where applicable, of the required professional, regulatory or ethical procedures.

Website availability

La Grande Pharmacie Fanta Sangaré SARL endeavours to ensure accessibility and proper operation of the website.

Access may nevertheless be temporarily interrupted, notably for maintenance, updates, technical incidents, security or events beyond the publisher’s control.

Permanent and uninterrupted availability of the IT service cannot be guaranteed.

Liability

La Grande Pharmacie Fanta Sangaré SARL endeavours to provide accurate and up-to-date information and to maintain reasonably secure operation of the website.

The user remains responsible for their use of the information and services offered, subject to the legal and professional obligations incumbent on the pharmacy.

Limitations set out in these Terms cannot exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Intellectual property

Unless otherwise stated, original content, graphic elements, visual identity, texts and other protected elements of the website belonging to La Grande Pharmacie Fanta Sangaré SARL may not be reproduced or exploited without authorisation, subject to exceptions provided by applicable law.

Trademarks, logos, photographs and content belonging to third parties remain the property of their respective owners.

Security and prohibited uses

It is in particular prohibited to attempt unauthorised access, carry out a computer attack, inject code, engage in abusive scraping, misuse a form, send spam, transmit malware, falsify a document, impersonate someone or fraudulently use the service.

The pharmacy may limit or block access to certain features in the event of abusive, fraudulent use or use liable to compromise website security, without prejudice to measures provided by applicable law.

Personal data

Use of certain features may require transmission of personal data.

The arrangements for collection, use, protection and exercise of rights are described in the Privacy and personal data protection policy.

Amendment of the Terms of Use

These Terms may be amended to take account in particular of changes to the website, its features or applicable legal, regulatory or professional requirements.

The version published on the website is the one applicable at the time the relevant service is used.

The date of the last update is indicated on this page.

Governing law

The website is operated by a dispensary established in Mali.

These Terms of Use are governed by the provisions applicable in the Republic of Mali, subject to any mandatory rules that may apply to a particular situation.

Contact and dispute resolution

For any difficulty relating to use of the website, the user may contact:

La Grande Pharmacie Fanta Sangaré SARL
pharmacie@pharmaciefs.com — lagrandepharmaciebko@outlook.fr

Where possible and appropriate, the pharmacy favours seeking an amicable solution before any other step, without prejudice to the rights and remedies recognised to each party by applicable law.